August 2004
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Striving for Excellence in a Competitive MarketplaceBuilding efficient, durable, comfortable homes can help builders gain an edge in the highly competitive market. Artistic Homes used this strategy to become a leader in building quality homes in New Mexico. |
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Forget Location. Hello Energy EfficiencyThe Florida Solar Energy Center’s Ken Sheinkopf discusses the growing trend of customers demanding energy efficient homes. |
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Ask the Building ScientistsThe IBACOS team answers questions about minimizing window condensation and ensuring the right amount of combustion air for power-vented water heaters and furnaces. |
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Building Science HumorWho says building scientists don’t have a sense of humor? See our cartoon on excavating in swampy areas. |
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Pulte's Customer Care ProcessA Pulte division builds on the corporate customer care process to improve their customer relations
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Best Practices in Communicating with Customers (acrobat reader required) Moving into the home on schedule is usually one of the customer’s most important goals. Be prepared to answer their questions on completion dates well.
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To create a friendly working relationship and a satisfied customer, you need to communicate effectively with the customer at each construction meeting. |
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The Way Water Moves: A Case Study in Expansive SoilTo prevent water from entering a foundation, you have to know all the ways it can sneak in. Some areas, like those in Colorado with expansive soil, require greater care. |
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© 2004 IBACOS - www.ibacos.com/newsletter.html - newsletter@ibacos.com |
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